30-Day Money Back Guarantee
Try Pai products for 30 Days and return them at our expense if they are not for you.
We are so confident that you will love your Pai product that we offer a no-quibble refund or exchange if you decide a product is not right for you.
We understand that finding the right products for your skin can be expensive. That's why we want you to be able to try any Pai product with confidence.
Terms & Conditions of 30-Day Guarantee
1. Refund of outward delivery charge excludes express expedited shipping, such as Royal Mail Special Delivery.
2. Please use Second Class Recorded Mail to return items to us. We will refund the cost up to a maximum of £3.50.
3. Guarantee may only be used once per product and once per order. e.g. if you order our Echium Eye Cream, you can return it once for a refund or exchange under the Guarantee.
4. This guarantee is valid for consumers and is not valid for business purchasers. Instead, please contact our Business Development team if you have a business related requirement.
5. If you purchased your product from another retailer, please return it to them.
6. Excludes Trial sizes, Gift Sets and non-cosmetic products such as Muslin Cloths. These items are covered by our standard Returns Policy.