Delivery & Returns Information

Delivery Information

All orders require a signature on delivery.

UK FREE Delivery
Please allow 4-10 working days for delivery.
Order more than £30 to use this service.

UK Priority Delivery
Please allow 2-4 working days for delivery.
Price: £3.50

UK Next Working Day Delivery
Order by 11am for delivery by 2pm the next working day.
Price: £6.50

If your order is not delivered within the above time frame, please contact us.

30 Day Money Back Guarantee

Pai offers a full money-back guarantee on our full size cosmetic products.

Ordering skin care products online is more difficult than in a store where you can try a tester.

We are so confident you will love your Pai product, that if for any reason you feel the product is not for you, then you can return it for an exchange or refund.

No other skin care company offers this, so what's the catch?

There is one condition. If you are returning a product we ask that you complete a short survey to tell us what you didn't like about the product.

This information will help us to improve our products and we do appreciate the time you take to give us feedback.

Products that do not qualify:

- non-cosmetic products including muslin cloths and eye masks.
- trial size products and sets

These products are covered by our standard Returns Policy (see below).

Delivery Costs

If returning a product under the money back guarantee for a refund, Pai will refund all or a proportion (if your order included more than one product) of the outgoing delivery charge.

We do not refund your delivery costs in returning the item to us. It is advisable to use a trackable delivery service, as we can only process a returned item once we have received it and cannot do so if it gets lost in the post.

Regrettably, we cannot offer refunds or exchanges on products that we have not received back.

Products returned for exchange are dispatched free of charge using our free delivery service. If you require standard or expidited delivery, you can pay an additional delivery charge for this service.

Returns Information

You may cancel any order before it has been dispatched for a full refund.

If we have delivered the wrong product or one that is faulty in some way, please contact us to arrange a replacement.

Please note that if you bought a Pai product from another retailer, you should always return it to them.

For products not covered by our 30 day money back guarantee, any items returned must be unopened, unused or in a condition that will enable us to resell it.