Please only complete this form if you have purchased through Pai Skincare directly. If would like to return an order you purchased from one of our stockists, please email support@paiskincare.com and we will further advise.
You do not need to complete this form if you are returning your packaging components for recycling.
In most cases, it's likely your skin has only reacted to one product. Even if you are returning multiple products, please only provide detail on the product you suspect you have reacted to.
The batch code and expiry date can be found stamped on the base of our bottles or across the top on the back of our tubes. View a demo here. If this is missing, we will need to contact you directly to obtain this information which may delay your refund or exchange.
We receive considerably fewer complaints than the industry standard but we need your help to maintain this. Your feedback is vital to ensure we can identify trends and resolve any issues as quickly as possible. We kindly ask that you provide as much detail as possible.