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Pai Skincare UK

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Pai Skincare products

Returns & Recycling

This is where we take it back!

What would you like to do?

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Where did you buy?

Don't have your order number? No worries, we'll look it up using the email you entered above.

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What are you returning?

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Items £0.00
Shipping £0.00
Refund value £0.00

Why are you returning it?

We're sorry to hear this. Your return will be prioritised and flagged for our product safety team.

Important safety information

A serious undesirable effect (SUE) includes severe physical symptoms such as swelling, difficulty breathing, hospitalisation, or long-term health consequences.

UK & EU customers: Please also complete our Customer Reactions Form, in line with cosmetovigilance regulations.

US customers: Please report via the Cosmetics Adverse Events Reporting System (MoCRA).

Faulty / damaged details

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Anything else?

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Recycle your Pai packaging

We'd be delighted for you to return your packaging components for recycling.

  • Separate out the parts which cannot be recycled at home, e.g. pumps, caps and droppers
  • Pop them into your mailer box
  • No glass please (postal safety requirement)
  • To reduce emissions, fill your box (Pai products only) before returning
Print your free return label

This service is currently only available to UK customers.

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Thank you

Your return request has been received. We will respond within 2 working days.