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Pai Skincare UK

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Pai Skincare products

Returns & Recycling

This is where we take it back!

What would you like to do?

Your details

Where did you buy?

Don't have your order number? No worries, we'll look it up using the email you entered above.

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What are you returning?

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Items £0.00
Shipping £0.00
Refund value £0.00

Why are you returning it?

We're sorry to hear this. Your return will be prioritised and flagged for our product safety team.

Important safety information

A serious undesirable effect (SUE) includes severe physical symptoms such as swelling, difficulty breathing, hospitalisation, or long-term health consequences.

UK & EU customers: Please also complete our Customer Reactions Form, in line with cosmetovigilance regulations.

US customers: Please report via the Cosmetics Adverse Events Reporting System (MoCRA).

Faulty / damaged details

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Anything else?

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Recycle your Pai packaging

We'd be delighted for you to return your packaging components for recycling.

  • Separate out the parts which cannot be recycled at home, e.g. pumps, caps and droppers
  • Pop them into your mailer box
  • No glass please (postal safety requirement)
  • To reduce emissions, fill your box (Pai products only) before returning
Print your free return label

This service is currently only available to UK customers.

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Thank you

Your return request has been received. We will respond within 2 working days.