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Delivers to: UK & EU

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If any Pai product isn’t right for your skin, you have 30 days to return it to us for a full refund.

We’ll even cover the return postage costs.

"Shopping for sensitive skincare can be a nightmare!

I remember endlessly trying product after product, desperately searching for the holy grail that would finally make my skin breathe a sigh of relief.

I don’t want anyone shopping with Pai to go through the stress and expense of adding yet another product to that "can't use" pile - which is why we offer all customers a 30 day satisfaction guarantee.

This gives you the chance to properly trial Pai products to see how your skin responds. If they’re not quite right we'll exchange them for something that is, or give you your money back."

Sarah X

Sarah Brown, Founder of Pai Skincare

How to return a product

To return a product to us, all you need to do is complete our online returns form. Once you‘ve done this, we’ll be in touch with details on how to return your product/s to us along with any other relevant information.

If you opt for an exchange, you’ll receive your replacement product/s within 2-3 days. If you’d prefer a refund, we’ll action this within 24 hours of receiving your product/s back to our local returns centre.

Still confused? If you're not sure what’s right for your skin, contact our team of skincare specialists via live chat or email and we’ll be happy to help!

Our 30-Day Returns Policy

Shopping for sensitive skin is hard; we know, we’ve been there!

We’re on a mission to empower people with sensitive skin, and every Pai product is carefully formulated with unpredictable skin in mind. We think you’ll love our range, but everyone’s skin is different and sometimes things don’t work out.

When you shop with us you’re covered by our 30-day no quibble returns policy. So, if for any reason you're not loving your new skincare, get in touch within 30 days and we’ll swap your product/s for something that suits you better or give you a full refund.

Did you know? Our skin works on a cycle of around f 28 days so we encourage you to give your new products a try or a full four weeks before deciding to return them to us.

We know shopping for sensitive skin can be costly and time-consuming, too. So we also cover the cost of returning the product/s to us. If you’re in the UK, you’ll receive a freepost returns label with your order. For international orders, all we ask is that you return the product/s to your local returns location, using the cheapest postal method available [please avoid using express or expedited shipping, premium tracking services or couriers].

We created this policy so you can shop for your skin with total confidence, and we know almost everyone will understand and respect it. If we spot someone exploiting our policy, we reserve the right to reject future orders. This policy is not valid for wholesale or business customers.  

From time to time we offer promotional gifts. When returning items from an order purchased during a promotion, you will be required to return this item with the others as your order will no longer meet the threshold. If you’d prefer to keep a hold of this item, just let our customer experience team know and we’ll arrange something.

Finally, this policy is in place for customers who purchase directly from Pai Skincare. If you bought your products from one of our stockists, please contact them first to arrange your return. If you have any problems returning your product to them and still have your proof of purchase, just let us know and we’ll do what we can to help.