Free UK Shipping
Free over £30. Tracked delivery on every order.
90-Day Guarantee
Any reason, no quibble. Full refund or exchange.
Free Recycling Returns
Can’t recycle it at home? Send it back to us free.
Shipping & Delivery
Orders are dispatched within 1-2 working days. Our UK shipping covers mainland UK, Northern Ireland, the Isle of Man, and the Channel Islands.
| Service | Carrier | Cost |
|---|---|---|
| Standard (2-4 days) | Royal Mail Tracked 48 | Free over £30 (otherwise £3.99) |
| Priority (1-2 days) | Royal Mail Tracked 24 | £1.99 (orders over £30 only) |
| Next Working Day | DPD Next Day | £8.99 (order before 12:30pm) |
Gibraltar
We ship to Gibraltar via tracked delivery. Express delivery (1-2 days) is £19.99. Standard delivery (4-8 days) is £9.99, or free on orders over £99.
Rest of World
We ship directly from the UK to: Australia, Bahamas, Bahrain, Barbados, Belize, Bermuda, British Virgin Islands, Brunei, Cayman Islands, China, Falkland Islands, Honduras, Hong Kong SAR, Israel, Japan, Jordan, Lebanon, Macao SAR, Malaysia, Maldives, New Zealand, Oman, Panama, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates.
Express delivery: £24.99. Standard tracked: £14.99. Customs duties and taxes may apply and are the recipient's responsibility.
Shopping from another region?
Europe: visit paiskincare.ie
USA or Canada: visit paiskincare.us
Local shipment from our warehouses in the USA and Germany. No import duties or customs charges.
90-Day Satisfaction Guarantee
Return any product within 90 days for a full refund or exchange. Any reason, no quibble.
Complete the form
Start a return or email support@paiskincare.com
Get your free label
We'll email you a prepaid Royal Mail returns label.
Post it back
Drop it at any post office. Refund processed within 5 working days.
Open and used products are fine. We want you to try it properly.
Refunds go back to your original payment method. Exchanges ship as soon as we receive your return.
UK returns only. For international returns, email support@paiskincare.com.
Free Packaging Recycling
Can’t recycle it at home? Send it back to us — free of charge.
All Pai boxes, cartons, sleeves, and inserts go in your household paper recycling. Glass bottles go in household glass recycling. For everything else — pumps, caps, pouches — we’ll recycle them for you.
Look up your product
Recycle at home
Return to us (free)
How to return packaging
Collect your empties in your Pai mailer box.
Request a free return label and mark the box “RECYCLING”.
Drop it at any post office. We’ll do the rest.
We’re unable to accept glass bottles or non-Pai packaging. Not sure what your local services accept? Visit recyclenow.com.