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Currency: GBP (£)
Delivers to: UK & EU
Visit paiskincare.com/returns to arrange your return.
We'll send you all the info you need to send your products back to us.
When they reach us we'll send your new products or refund.
All UK orders include a free returns label for easy posting. Further afield? We’ll cover the postage. View our full policy here.
"I remember endlessly trying product after product, desperately searching for the holy grail that would finally make my skin breathe a sigh of relief.
I don’t want anyone shopping with Pai to go through the stress and expense of adding yet another product to that "can't use" pile - which is why we offer all customers a 90 day satisfaction guarantee.
This gives you the chance to properly trial Pai products to see how your skin responds. If they’re not quite right we'll exchange them for something that is, or give you your money back."
Sarah Brown, founder of Pai Skincare
Of women say they've reacted to a cosmetic product in the past.
Of women say their 'can't use' pile contains at least 5 products, worth up to £20 each.
Of these women returned the product - most said they were unable to, or didn't know they could, return a used product.
Get in touch with our friendly team of sensitive skin experts. Whether it's what to use on tricky 'dry but acne-prone' skin or tracking down a missing parcel - they're ready to help.
Call us on +44 (0)20 3397 1727
Email us on firstname.lastname@example.org
Use our live chat feature
Customer Service Hours
Mon, Tue, Wed, Thu - 9am-9pm
Fri & Sun - 9am-5pm
Did you know? Our skin cells take 30 days to turnover – that’s why a product's compatibility with your skin can be hard to really gauge until it's too late to return!
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